Last updated: 1 October 2026
Welcome to Agnishila. These Terms & Conditions (“Terms”) govern your access to and use of the website agnishila.in, including the purchase of products offered through it.
The website is operated by NK International (“Agnishila,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using the website.
1. Business Information
Brand: Agnishila
Legal Entity: NK International
Registered Office: Ground Floor, N-261, Sector-1, Bawana Industrial Area, Delhi-110039, India
GSTIN: 07ACRPA8242K1ZB
Customer Support: 08071502811
Email: info@agnishila.in
Jurisdiction: Delhi, India
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement under applicable Indian law to use this website or place an order.
You agree to use the website only for lawful purposes and not to:
-
Violate any applicable law or regulation.
-
Interfere with the website’s security, functionality, or operation.
-
Attempt unauthorized access to our systems, accounts, or data.
-
Submit false, misleading, or fraudulent information.
-
Use the website to distribute malicious code, spam, or harmful content.
We may restrict or suspend access where we reasonably believe these Terms have been violated.
3. Product Information and Availability
We aim to ensure that product descriptions, images, prices, ingredients, and other information on the website are accurate and current. However, colours and appearance may vary depending on your device or display settings.
Product packaging, labels, and presentation may change from time to time. Please refer to the product label supplied with your order for product-specific information, directions, ingredients, warnings, and storage instructions.
All products are subject to availability. We reserve the right to discontinue or modify products, descriptions, or website content at any time, subject to applicable law and any orders already accepted.
4. Wellness and Health Disclaimer
Products sold under the Agnishila brand are intended for wellness and nutritional support, as described on their respective labels and product pages. Website content is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
Please read product labels and follow the stated directions. If you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use.
Do not exceed the recommended serving or dosage. Discontinue use and seek appropriate medical advice if you experience an adverse reaction.
Individual experiences may vary. We do not guarantee that any product will produce a particular result.
5. Orders and Acceptance
Placing an order on our website constitutes an offer to purchase the selected products, subject to these Terms.
After placing an order, you may receive an order confirmation by email or other available communication channel. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to refuse, cancel, or limit an order where permitted by law, including where:
-
A product is unavailable.
-
Pricing or product information contains an apparent error.
-
Payment is not successfully authorized.
-
We suspect fraud, misuse, or an unauthorized transaction.
-
Delivery information is incomplete or cannot be verified.
If payment has been collected for an order that we cancel, we will initiate a refund to the original payment method or handle the amount as required by applicable law and payment-provider procedures.
6. Prices, Payments, and Taxes
Prices displayed on the website are in Indian Rupees (INR), unless stated otherwise. Applicable taxes and charges will be shown during checkout, where relevant.
We may change product prices at any time. A price change will not affect an order already accepted, except where correction is required for an obvious error or applicable law permits otherwise.
Payments are processed through the payment methods and service providers made available at checkout. You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.
We do not store complete payment-card details on our own systems unless expressly stated at checkout and handled in accordance with applicable requirements.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
Our current general shipping information is:
-
Order processing: 1–2 business days
-
Estimated delivery: 2–7 business days after dispatch, depending on the destination and courier service
-
Shipping charges: Free shipping on all orders, unless a specific promotion or checkout disclosure states otherwise
Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.
Please ensure that your shipping address and contact details are accurate. We may not be responsible for delivery issues caused by incorrect or incomplete information supplied at checkout.
8. Damaged, Incorrect, or Missing Orders
Please inspect your order promptly upon delivery.
If your order arrives damaged, tampered with, or incorrect, contact us at info@agnishila.in within 24 hours of delivery, providing your order number and clear photographs or other relevant details.
We will review the report and communicate the available resolution in accordance with our applicable policies and law.
For other concerns relating to an order, contact our support team using the details in the Contact section below.
9. Returns, Replacements, and Refunds
Returns, replacements, cancellations, and refunds are governed by our Returns & Refund Policy, where published on the website.
Certain products may be ineligible for return due to hygiene, safety, or product-integrity considerations, subject to applicable law. Please review the applicable policy before placing an order.
Nothing in these Terms limits any consumer rights that cannot lawfully be excluded or restricted.
10. Promotions, Discounts, and Offers
Promotional codes, discounts, bundles, and other offers may be subject to additional terms, including validity periods, product exclusions, minimum order values, or limits on use.
Unless expressly stated otherwise:
-
Offers cannot be exchanged for cash.
-
Only one promotional code may be used per order.
-
Offers cannot be applied retrospectively to completed orders.
-
We may modify or withdraw a promotion where permitted by law.
Any offer-specific conditions displayed at the time of purchase will apply to that offer.
11. Intellectual Property
All content on this website, including text, product names, logos, graphics, photographs, videos, designs, and page layouts, is owned by or licensed to NK International and is protected by applicable intellectual-property laws.
You may access and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our content without prior written permission, except as permitted by law.
“Agnishila” and associated brand marks, product names, and design elements may be trademarks or other protected identifiers.
12. Customer Reviews and Submissions
If you submit a review, testimonial, photograph, suggestion, or other content to us, you confirm that:
-
The content is truthful to the best of your knowledge.
-
You have the rights and permissions required to submit it.
-
It does not violate another person’s rights or applicable law.
You grant us a non-exclusive, royalty-free permission to use, reproduce, display, and publish the submitted content in connection with our products and business, subject to applicable law and any separate agreement with you.
We may moderate or remove content that is unlawful, misleading, abusive, irrelevant, or otherwise inappropriate. We will not knowingly present a fabricated customer experience as genuine.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment gateways, analytics providers, and delivery partners.
Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control, except as required by applicable law.
14. Privacy
Our collection and use of personal information are described in our Privacy Policy, which forms part of these Terms.
By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy.
15. Disclaimer of Warranties
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not warrant that the website will always be uninterrupted, error-free, or free from harmful components.
We make reasonable efforts to maintain accurate website information, but do not warrant that every description, image, or item of content will be free from error or omission.
Nothing in this section excludes any warranty or consumer protection that cannot lawfully be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, NK International will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, where such exclusion is legally permitted.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
Where liability may lawfully be limited, our liability relating to a product purchase will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.
17. Indemnity
You agree to indemnify and hold NK International harmless from third-party claims, losses, and reasonable costs arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights, except to the extent caused by our own unlawful conduct or where such indemnity is not permitted by law.
18. Events Beyond Our Control
We will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, public emergencies, strikes, transport disruptions, internet or utility failures, or government actions.
This section does not affect any consumer rights or remedies that apply under law.
19. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last updated” date.
Changes will apply from the date stated in the revised Terms, subject to applicable law. Your continued use of the website after the revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction of any forum that cannot lawfully be excluded, courts and competent authorities having jurisdiction in Delhi, India shall have jurisdiction over disputes arising from these Terms or use of the website.
21. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
22. Contact and Grievance Support
For questions, complaints, or concerns relating to these Terms, orders, or the website, please contact:
Sarvesh Kumar
Customer Support
NK International — Agnishila
Ground Floor, N-261, Sector-1, Bawana Industrial Area, Delhi-110039, India
Email: info@agnishila.in
Phone: 08071502811
We will acknowledge and address complaints within the timelines prescribed by applicable law.