Last updated: 1 October 2026

At Agnishila, we want you to have a smooth and reliable shopping experience. If your order arrives damaged, tampered with, or incorrect, please contact us so we can review the issue and assist you.

This Return & Refund Policy applies to purchases made through agnishila.in, operated by NK International.

1. Damaged, Tampered, or Incorrect Orders

If you receive a product that is damaged, tampered with, defective, or different from what you ordered, please notify us within 24 hours of delivery.

To help us review your request, please email info@agnishila.in with:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and its packaging

  • Photographs of the shipping label, where relevant

Please retain the product and its original packaging until our team has reviewed your request and provided instructions.

Once your request is reviewed, we will communicate the applicable resolution, which may include a replacement, refund, or another appropriate remedy.

2. Return Eligibility

For product safety, hygiene, and quality-control reasons, returns of consumable wellness products may be restricted.

Unless the product is damaged, defective, tampered with, incorrect, or otherwise eligible for a remedy under applicable law, we generally do not accept returns of:

  • Products that have been opened, used, or partially consumed

  • Products with damaged, removed, or tampered seals

  • Products returned without their original packaging, where the packaging is necessary to verify product integrity

  • Products reported after the stated reporting period, unless applicable law requires otherwise

If you believe your order qualifies for a return or other remedy, please contact us before sending anything back. Unapproved returns may not be accepted.

3. Change of Mind and Incorrect Orders

Please review your order carefully before completing payment.

We generally do not accept returns or cancellations solely because a customer has changed their mind, selected the wrong product, or no longer requires the item after dispatch.

If you have placed an order in error, contact us as soon as possible at info@agnishila.in. We will check whether the order can still be cancelled before processing or dispatch.

This section does not limit any rights or remedies available to customers under applicable law.

4. Refunds

If a refund is approved, it will generally be initiated to the original payment method used for the order.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

We will notify you when an approved refund has been initiated. If you do not receive the refund within the timeframe indicated by your payment provider, please contact us with your order number.

Where an order is cancelled by Agnishila after payment has been collected, the applicable refund will be initiated in accordance with payment-provider procedures and applicable law.

5. Replacements

Where a replacement is approved for a damaged, defective, tampered, or incorrect product, we will communicate the replacement process and expected dispatch details.

Replacement availability is subject to stock and applicable requirements. If a replacement cannot reasonably be provided, we will discuss an appropriate alternative remedy.

6. Return Shipping

If a return is approved because the product arrived damaged, defective, tampered with, or incorrect, we will provide instructions for the return or other resolution and communicate any applicable shipping arrangements.

For any other approved return, the return-shipping arrangement will be confirmed by our support team before the product is sent back.

Please do not ship a product to us without first receiving return instructions.

7. Order Cancellation

You may contact us to request cancellation before your order is processed or dispatched. Cancellation requests are not guaranteed once processing or dispatch has begun.

If cancellation is accepted after payment, any applicable refund will be initiated to the original payment method, subject to payment-provider processing times and applicable law.

8. How to Contact Us

For return, replacement, cancellation, or refund assistance, contact:

Sarvesh Kumar
Customer Support
NK International — Agnishila
Ground Floor, N-261, Sector-1, Bawana Industrial Area, Delhi-110039, India

Email: info@agnishila.in
Phone: 08071502811

Please include your order number in all communications so we can assist you efficiently.

9. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable Indian law.

10. Changes to This Policy

We may update this Policy from time to time. Any revised version will be posted on this page with an updated “Last updated” date. Changes will apply as permitted by applicable law and will not reduce rights that have already accrued to customers.