Last Updated: October 1, 2026

At Agnishila, your trust is as important to us as the quality of the products we create.

We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, subscribing to our communications, or interacting with our brand.

This Privacy Policy explains how Agnishila collects, uses, stores, shares, and protects your information when you visit or make a purchase through agnishila.in.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information necessary to provide a seamless shopping experience, process orders, improve our services, and communicate with you.

A. Personal Information

When you interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • PIN code and city
  • Order history and purchase preferences
  • Information submitted through contact forms or customer support enquiries

B. Transaction Information

When you place an order, we collect information related to your purchase, including:

  • Products purchased
  • Order number and transaction details
  • Payment status
  • Billing and shipping information
  • Refunds, returns, and order-related communications

Payment transactions are processed through the payment service providers available at checkout. Payment information is handled according to the applicable provider's security and privacy practices.

C. Technical Information

When you browse Agnishila.in, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and browsing activity
  • Referring website or source
  • Website interaction and session information
  • Cookie identifiers and similar tracking technologies

This information helps us understand how visitors use our website and improve its functionality and performance.

2. HOW WE USE YOUR INFORMATION

We use the information collected for legitimate business purposes, including:

Order Fulfilment

  • Processing and confirming purchases.
  • Arranging shipping and delivery.
  • Providing order tracking and delivery updates.
  • Managing returns, refunds, and exchanges.

Customer Support

  • Responding to enquiries and complaints.
  • Resolving payment, shipping, or product-related issues.
  • Providing assistance with your orders.

Website Improvement

  • Understanding customer preferences and browsing behaviour.
  • Improving website functionality and user experience.
  • Analysing website performance and shopping trends.

Marketing & Communication

  • Sending promotional offers, product updates, and newsletters where permitted.
  • Informing customers about new launches and special campaigns.
  • Personalising communications and shopping experiences where applicable.

You may opt out of promotional communications at any time.

Security & Legal Compliance

  • Detecting fraudulent transactions and suspicious activity.
  • Protecting our website, customers, and business operations.
  • Maintaining business, tax, accounting, and transaction records.
  • Complying with applicable legal obligations.

3. COOKIES & TRACKING TECHNOLOGIES

Agnishila.in uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small data files stored on your device that help websites remember preferences and understand how visitors interact with their services.

We may use cookies for:

  • Essential website functionality and shopping cart operations.
  • Remembering customer preferences.
  • Website analytics and performance measurement.
  • Understanding browsing behaviour.
  • Marketing and advertising activities, where applicable.

You can manage cookie preferences through available website controls or your browser settings.

Disabling certain cookies may affect the functionality of some website features.

Where required, we will seek your consent before using non-essential cookies or similar technologies.

4. HOW WE SHARE YOUR INFORMATION

We do not disclose your personal information indiscriminately.

However, certain information may be shared with trusted third parties when necessary to operate our business and provide our services.

These may include:

Shopify

Our website is hosted on Shopify, which provides the e-commerce platform used to display products, process orders, and manage customer interactions.

Payment Service Providers

Payment information is processed through the payment gateways available at checkout to facilitate secure transactions.

Logistics & Courier Partners

Your name, contact number, and delivery address may be shared with shipping partners to fulfil your orders.

Marketing & Analytics Providers

We may use third-party services to understand website performance, manage customer communications, and support advertising activities, subject to applicable privacy settings and consent requirements.

Professional & Legal Service Providers

Information may be shared with professional advisers, auditors, or relevant authorities when necessary for legal, regulatory, or business purposes.

Third-party service providers are expected to handle information in accordance with their applicable privacy and security obligations.

We do not sell customer personal information to third parties for monetary consideration.

5. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These websites operate independently and have their own privacy policies and practices.

Agnishila is not responsible for the privacy practices, content, or security of external websites.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

6. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include access controls, secure service providers, and appropriate administrative safeguards.

While we make reasonable efforts to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Maintaining transaction and accounting records.
  • Resolving disputes.
  • Meeting applicable legal and regulatory requirements.
  • Maintaining necessary business records.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal obligations and permitted retention requirements.

8. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request information about personal data associated with you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to applicable legal retention requirements.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise concerns or submit a privacy-related grievance.

To exercise these rights, please contact us at info@agnishila.in.

We may request reasonable information to verify your identity before processing certain requests.

We will respond to privacy requests in accordance with applicable laws and timelines.

9. MARKETING COMMUNICATIONS

If you subscribe to our newsletter, participate in a promotional campaign, or otherwise provide the necessary permission, we may send you updates regarding:

  • New product launches.
  • Exclusive offers and discounts.
  • Wellness-related content.
  • Brand announcements and campaigns.

You can unsubscribe from promotional emails using the unsubscribe link provided in the communication or by contacting info@agnishila.in.

Please note that transactional communications relating to orders, payments, shipping, and customer support may continue where necessary to fulfil our services.

10. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not directed at children.

We do not knowingly collect personal information from children without appropriate authorisation where required by applicable law.

If you believe a child has provided personal information to us without the necessary authorisation, please contact info@agnishila.in so that we can review the matter and take appropriate action.

11. INTERNATIONAL DATA PROCESSING

Some of our service providers, including e-commerce, analytics, payment, or marketing platforms, may process information using infrastructure located outside India.

Where applicable, such processing will be subject to relevant contractual safeguards and applicable data protection requirements.

12. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically to remain informed about how their information is handled.

13. CONTACT & PRIVACY ENQUIRIES

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

AGNISHILA

Website: agnishila.in

Email: info@agnishila.in

For privacy-related requests, please include “Privacy Request” in the subject line of your email.

We are committed to addressing your concerns transparently and responsibly.

Agnishila — Ancient Wisdom. Modern Precision.